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Customer Care Advisor

Stockport

£9.50 per hour

Permanent, Full-Time

10th February 2021

An opportunity has become available for a customer service professional to join a large Stockport based Head Office. The company are a large national charity with more than 650 facilities across the UK and due to continued success are expanding their Stockport Head Office.

They are currently hiring for a Customer Care Advisor to join their large payroll team as part of the customer care department which is a vital part of the HR, Recruitment and Payroll function of the company.

What’s on offer?

  • £9.50 per hour
  • Monday to Friday 9:00 – 5:00 with half hour lunch
  • Joining a national charity who support individuals with mental health & learning disabilities
  • Career progression and training available
  • Health scheme for you and immediate family
  • Excellent public transport links
  • Online benefits for several high street stores
  • Company pension
  • Paid paternity leave
  • Enhanced maternity leave
  • Carers leave up to 5 days per annum
  • 28 days holiday plus bank holidays
  • Permanent full-time position (37.5 hours per week)
  • Free life assurance
  • Access to an Employee Relations Advisor to receive confidential aid & advice

What will you be doing as a Customer Care Advisor?

  • Receiving inbound calls from internal employees regarding payroll
  • Assessing each call and the urgency
  • Actioning queries and allocating reference numbers
  • Resolving customer queries, issues and requests regarding payroll
  • Liaising with internal departments to help resolve issues
  • Providing excellent customer service over the phone to internal callers
  • General administration duties, ensuring that calls and emails are responded to within agreed time scales

What do you need?

  • Previous customer service experience, especially with inbound calls
  • Knowledge and experience with Microsoft words and excel.
  • Experience working in an office environment.
  • Ideally knowledge and experience of payroll

This is a great opportunity to be part of a growing team who are always developing their members of staff. For more information speak with Carla at KPJ Group or apply today for consideration.

Apply Now

    Apply Now

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    Carla Tattersall

    Carla Tattersall

    Senior Recruitment Consultant

    carla.tattersall@kpjgroup.co.uk

    01457 890088

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