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Customer Service Advisor

Glossop

£19,000 - £21,000 per annum

Permanent, Full-Time

5th November 2021

We’re currently hiring for a hands-on Customer Service Advisor to join a specialist manufacturing company based in Glossop to support their production team with customer orders. The primary focus of your role will be keeping customers informed of where their orders are within the business, prioritising work and ensuring orders are delivered on time.

 

What’s on offer?

  • £19,000 – £21,000 per annum
  • Monday – Thursday 6.00 am – 4.30 pm
  • Free onsite parking

 

What will you be doing as a Customer Service Advisor?

  • Receiving and actioning all customer correspondence for ongoing orders
  • Keeping customers informed of progress of orders and manage expectations
  • Dealing with sub-contract suppliers to keep orders on track
  • Supporting packing & despatching of customer orders physically and on the ERP system
  • Controlling stock physically and on the ERP system
  • Keeping your work area clean and tidy and other general duties as required
  • Attending production meetings

 

What do you need?

  • At least 2 years’ experience within a customer service environment
  • Comfortable with giving bad news to customers in a professional manner
  • Comfortable helping our with packing & despatching tasks
  • Excellent communication skills and attention to detail
  • Polite, courteous and helpful with a ‘can do’ attitude
  • Excellent time keeping and time management skills

 

The company pride themselves on their success being down to their people, with a strong emphasis on teamwork. If you have the ability to professionally handle people and communicate well with them, then apply today for consideration or speak with Carla at KPJ Group for more information on 01457 861511.

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