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Customer Service Advisor

Buxton

£19,000 - £20,000

Permanent, Full-Time

21st October 2021

We’re hiring for a Customer Service Advisor to join a local authority in the Buxton area. Due to the nature of the role, working with the public sector, this role would best suit an individual with a positive and helpful attitude who can work well as part of a team.

 

What’s on offer?

  • £19,000 – £20,000 per annum
  • Monday to Friday 9:00 am – 5:00 pm (37 hours per week)
  • Full-time permanent job
  • Onsite parking

 

 

What will you be doing as a Customer Service Advisor?

  • Dealing with inbound queries for council services such as: waste collection, housing repairs, environmental services and council tax (benefits)
  • Providing customer support to the maintenance team
  • Dealing with incoming enquiries and concerns in timely manner
  • Carrying out any other processes to support customers

 

What will you need?

  • Minimum of 2 years inbound call experience
  • Excellent Microsoft office knowledge
  • Helpful and compassionate attitude
  • Brilliant communication skills
  • GCSEs in English and Maths (Grade 9-4 or A-C) or equivalent
  • Experience working with bespoke IT systems advantageous

 

If you’re interested in this role and believe you posses the personal qualities and skill set that this job requires, then apply now for consideration or speak with Carla at KPJ Group for more information.

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