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Customer Support Administrator

Macclesfield

£18,000 - £20,000 per annum

Permanent, Full-Time

26th January 2021

We’re hiring for a Customer Support Administrator to join a company based in the Macclesfield area. The company are in the retail & fashion sector and manufacture a range of garments for well-known organisations across the globe. They are looking for someone with great people skills who can thrive in a busy environment.

With a commitment to customer experience, they have achieved substantial growth over the last 18-months and as a result, are looking to add to their team so that their growing customers are provided with the best support.

The position is for an immediate start and they are offering a trail day so you can get a full feel of what the job role will involve.

What’s on offer?

  • £18,000 – £20,000 per annum
  • Hours of work: 7:00am – 3:30pm Monday – Friday
  • Full training across various areas of the business
  • Free onsite parking
  • Part of a progressive team where most leaders are promoted from within
  • Supportive management and ongoing development

What you will be doing as a Customer Support Administrator?

  • Tracking customer orders online and over the phone
  • Providing information to customers and building rapport
  • Contacting customers to ensure orders are processed correctly
  • Inputting orders onto Sage software
  • Assisting the sales department with any administration
  • Updating customers on their orders, ensuring they have all the relevant information
  • Assisting in other areas where required to

What do you need?

  • Previous experience in an office-based customer focused environment
  • Excellent organisation and planning abilities
  • Great people skills and a friendly manner
  • Proactiveness and self-motivation
  • Experience use Sage advantageous

If you are interested in joining a busy but supportive production environment, this is a fantastic organisation to be a part of as they continue their growth. For more information speak with Carla at KPJ Group or apply today for consideration.

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