Nights Helpdesk Advisor


£10.60 per hour

Permanent, Full-Time

9th September 2021

We’re hiring for a Nights Helpdesk Advisor to join the head office of a large national charity based in Stockport who support individuals with mental health & learning disabilities. The Out of Hours Team provides telephone advice and support to staff and services users throughout the UK, and you’ll be helping to manage a busy helpdesk

This role would best suit someone who has previous social care experience who is looking to move into an office-based nightshift position. You must be available to work on a rota system for night duties 8:00pm – 8:00am across a seven-night period.

What’s on offer?

  • Pay rate £10.60 per hour
  • Full-time & part-time hours available (2 x 12 hour shift / 3 x 12 hour shift 8:00am – 8:00pm)
  • Great opportunity to develop into a managerial role
  • Online benefits for several high street stores
  • Award winning non-profit organisation
  • 5-minute walk from Stockport Bus & Train station
  • Excellent training and development opportunities
  • A rota which is set well in advance to facilitate people as far as possible
  • Free life assurance
  • Pension with company contribution
  • Highly serviced employee advice line
  • Access to an Employee Relations Advisor to receive confidential aid & advice
  • 28 days holiday


What will you be doing as a Helpdesk Advisor?

  • Responding to issues and incidents that arise from the company’s service including: safeguarding issues, medication, physical intervention/CITRUS, staffing and rota issues, complaints and third party enquiries
  • Receiving and logging calls and providing appropriate advice and support to callers, ensuring an excellent standard of customer care at all times
  • Working alongside the Senior Advisor to provide effective administration support
  • Ensuring that all actual and potential adult safeguarding and child protection issues are responded to appropriately
  • Supporting co-ordinating shift cover out of hours, liaising with projects and local on-call managers regarding their specific requirements


What do you need?

  • The ability to demonstrate a knowledge base in a relevant area (e.g. mental health/learning disabilities/care of older people etc.)
  • The ability to manage customer complaints/queries efficiently and effectively
  • A calm and collective approach, good listening skills
  • Clear decision-making skills and excellent customer service
  • You will be an excellent team player and have proven interpersonal and listening skills.
  • Minimal commitments during the day which may affect your ability to perform a waking night shift


What’s nice to have?

  • Graduate with Professional Care qualification or other comparable level of qualification (e.g. RMN, DipSW, NVQ4/5)
  • Previous experience working in health and social care and a good understanding of effective service delivery


This role provides an excellent opportunity for a candidate to develop a range of skills in relation to a wide variety of social care services. If you’re interested in joining a national charity at their Stockport head office, then apply now for consideration or speak with Carla at KPJ Group for more information.

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